PRODUCT CLAIM FORM & RETURNS
We regret that a SCANGRIP product has given cause to complain.
Please provide us with a few details so that we can process your complaint in the best possible way.
SCANGRIP WEB SHOP
If you purchased your product from our web shop, use this form.
SCANGRIP DISTRIBUTOR
If you are a SCANGRIP distributor, please fill out this form.
If you purchased your product from a retailer, please contact them directly.
They will be able to help you find the best solution.
Cancel Your Online Purchase
FOR EU CUSTOMERS ONLY
If you have purchased a product as a private consumer on scangrip.com, you are generally entitled to a 14-day right of withdrawal in accordance with applicable EU consumer protection legislation.
If you wish to cancel your purchase, please complete the form below. Once we have received your request, we will promptly send you a confirmation by e-mail.
To enable us to process your request, please provide the following information:
Order number
Name
Country
E-mail address
Optional comment
Once your cancellation request has been registered, you will receive information regarding the return process and the next steps.
Please note that the right of withdrawal applies only to purchases made by consumers (B2C) and not to business customers (B2B).
For more information about your consumer rights, please refer to our Terms & Conditions.
By submitting this form, I hereby consent to Scangrip processing my personal data (name, email and phone number) for the purpose of contacting me in order to answer my inquiry and in this connection mention Scangrip and Scangrip's products. I am aware that I can withdraw my consent by contacting [email protected] if I do not want to be contacted after all. I am aware that I can read more about how Scangrip processes my personal data in Scangrip's Privacy Policy.